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The Sky is the Limit: An Internship Experience with Delta Air Lines (Macy Rosen)

11/7/2024

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Macy Rosen

After completing my Global Communications Internship at Delta Air Lines, I find myself reflecting on an experience that has been both professionally enriching and personally transformative. From May through early August, I had the opportunity to work with Delta's HR Communications team, and it was a plethora of learning, growth and unforgettable experiences.

The Delta Experience

One of the many standout moments of my internship was attending Delta’s Q2 Earnings Town Hall. Being in the presence of Ed Bastian, Delta’s CEO, was nothing short of inspiring. His dedication to the company’s vision and his approachable demeanor left a lasting impression on me and many other employees. This event was not just about financial results but also a testament to how deeply Delta values transparency and communication within its workforce.

Another personal highlight was meeting Paralympian Mallory Weggemann through Delta’s partnership with Team USA. Her story of resilience and triumph was truly motivational, and her visit underscored Delta’s commitment to celebrating and supporting diverse and exceptional individuals. It was a privilege to hear her speak and witness the impact of her journey.


Exploring Delta's Legacy

Behind-the-scenes tours of Delta’s facilities such as the Delta Flight Museum and Delta Tech Ops provided an insightful look into the airline’s storied history and cutting-edge technology. The Flight Museum, with its collections of aircraft and memorabilia, was a glimpse into Delta’s evolution over the years. Additionally, Delta Tech Ops showcased the impressive scale and sophistication of Delta’s maintenance operations, highlighting its dedication to safety and innovation.

Diving into the Role
My role within the HR Communications team was dynamic and multifaceted. I was deeply involved in creating communications plans and supporting various projects, including content creation and intranet migration. Each project was a new challenge and opportunity to apply my skills, and I appreciated the chance to contribute meaningfully to Delta’s communication efforts.

Collaborating with talented professionals from various departments broadened my understanding of the business and allowed me to build a diverse network. The insights I gained from these interactions were invaluable and contributed to my overall growth during the internship.


Personal Adventures

Beyond work, this internship was a gateway to incredible personal experiences. Over the past three months, I had the chance to explore four new countries and visit Europe for the first time. From marveling at the Eiffel Tower and Notre Dame to savoring a genuine Belgian waffle, each experience was a million dreams come true.

My travels also took me to California, where I enjoyed Disneyland for the first time. Collecting trading cards from Delta pilots added a personal touch to my journey and further connected me to the airline’s culture.

Learning the Delta Difference
Throughout my time at Delta, several key takeaways stood out:

  • Resilience: Delta’s journey from bankruptcy in 2005 to its current position as an industry leader is a powerful example of resilience. The company’s ability to recover and thrive, particularly under CEO Ed Bastian’s leadership, reflects a commitment to investing in people and innovation. This story of recovery and growth was highlighted during our “B-Day” Celebration, emphasizing the strength and perseverance that define Delta.

  • Commitment to Culture: Delta’s dedication to workplace culture is evident in its actions. Unlike many companies that make promises about workplace culture but fail to deliver, Delta genuinely prioritizes its employees’ well-being. From comprehensive health and wellness benefits to a supportive work environment, Delta takes care of its people in meaningful ways.

  • Welcoming Environment: As a college student new to the corporate world and Atlanta, I was initially apprehensive about joining such a prestigious company. However, the warmth and support I received from Delta employees made my transition seamless. The genuine camaraderie and collaborative spirit within the company are a testament to the inclusive and supportive culture that Delta fosters.

My internship at Delta Air Lines was an amazing journey of professional development and personal growth. The experience solidified my admiration for the company and the airline industry as a whole. As I move forward, I will carry with me not only the skills and knowledge gained but also the inspiration drawn from Delta’s exceptional people and their unwavering commitment to Keep Climbing. I want to thank everyone at Delta for an unforgettable summer and for showing me what it truly means to be a part of something extraordinary.

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From Classroom to Career: Insights from the Professionals at PRSA Student Day

11/6/2024

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By Gavin Zivoder
Advocacy for social issues can lead to backlash and controversy. It’s important to use shared stories and facts to support your message, said Antony Fair, communications manager at Preterm.
“You’re selling values and a set of beliefs that people may or may not agree with, and your entire job is to tell them why they should care,” Fair said.
This insight was just one of the many valuable takeaways shared at this year's PRSA Cleveland Student Day. I had the privilege of attending this event, hosted by the Greater Cleveland PRSA Chapter and Eaton, alongside fellow students from surrounding universities.

The experience was a first for many attendees, including myself. It was filled with great opportunities to network, learn about various fields and gain insights into what it takes to accomplish our goals. Many of the guest speakers were experienced PR practitioners, sharing a common theme: they, too, were once young and eager to gain experience. So how did they utilize the tools at their disposal to reach their current positions?
From networking, to persistence, to venturing beyond your comfort zone, these key takeaways from the public relations experts at PRSA Student Day can elevate your PR career. 

Networking
Yes, the infamous "networking" we hear so much about has become a necessity in today’s job market, a juggernaut we must tame to seize new opportunities. However, many of us often struggle with where to go next.

Let’s say your goal is to land an internship, whether paid or unpaid, and you’ve built strong connections over the years. You can’t simply ask them for an internship; that would be too easy, right?
Bobby Batyko, social media manager at University Hospitals and the new President of PRSA Cleveland, emphasized the importance of using those connections as learning assets. Companies may not always have the resources to offer paid internships, and that’s okay. Instead, focus on leveraging your connections to create opportunities for yourself.
Whether it’s participating in social events like PRSA Student Day, getting involved with local shadowing opportunities, setting up informational interviews or offering assistance to professionals, there are always opportunities waiting to be discovered. 

Persistence
Being persistent means recognizing that giving up is always an option; don’t let anyone tell you otherwise. However, giving up often leads to missing out on opportunities that hard work can generate.

Take advantage of any opportunity that comes your way, even if it is out of your comfort zone. Invest time in self-education and skill development, as this hard work does not go unnoticed by those around you.
For example, set a range of goals—some realistic and others that push your limits—so you always have something to strive for. These goals will remain even when you experience setbacks; they don’t just disappear. Get back up and try again because one of the best lessons persistence can teach you is resilience.
Adopt a lifelong learning mindset and be sure to celebrate small wins along the way; after all, you are your best resource.

Venturing
Taking those first steps can often feel intimidating, perhaps due to fear of rejection or uncertainty about the outcome. Learning to embrace these feelings can transform those initial steps into valuable opportunities for growth.
The most valuable thing that I learned from PRSA Student Day was how people are willing to talk to you if you make the first step; all it takes is a simple conversation, Kent State freshman Haley Reedy said.

If you applied for an internship a month ago and haven’t heard back yet, remember that they are still accepting applications, which means the position is still open. All you want to know is where you stand in the process. Send that email; don’t let the discomfort of feeling annoying or pushy prevent you from utilizing the persistence you’ve worked hard to develop.
Embrace uncomfortable situations; we are all here to learn and accomplish our goals. Challenges motivate us to adapt and improve, so harness these moments to make the most of the possibilities ahead.

Conclusion
I cannot emphasize enough how insightful this year's Student Day has been. As aspiring public relations professionals, we often receive a wealth of information without enough opportunities to fully digest it all.

Student Day was the event that truly made everything click. It provided the chance to hear real professionals, engage with fellow students facing similar challenges and put into practice what we’ve learned about connecting with others. What better way to practice public relations than to apply it to ourselves?

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Behind the Scenes of Brand and Influencer Collaborations: Insights from Industry Experts

11/6/2024

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By Saumi Chatterjee
Have you ever wondered how fashion and beauty brands collaborate with influencers to craft that perfect blend of style and strategy to bring their products to you?

On October 29, PRSSA Kent brought an opportunity for students to learn about how brands and influencers work together to create promotional content and all the behind the scenes work that goes into building successful brand alliances.

Panel Introduction: Leaders in Fashion, Marketing and Influential Strategy 
The panel featured Aimon Ali, a fashion entrepreneur, Fashion Runway Show producer and influencer, Lauren Oglesby, an email and mobile digital marketing coordinator at American Eagles Outfitters and Kelly Gentile, vice president at Influential. The panelists provided valuable insights from their personal experiences on the essential elements of building brand partnerships.

Changing Metrics in Brand Partnerships: What New Influencers Need to Know 
Gentile talked about what a brand looks for in influencers. She mentioned a new metric that brands have started to focus on which is the view-through rates. She ensured students that a large following is not required to get brand collaborations and brands have now started to focus on micro-influencers. This means to get brand collaborations, students don’t need tens of thousands of followers.

The Role of Influencers in Fashion and Beauty Today
Ali also mentioned why influencers are important in today’s fashion and beauty landscape. It is because they bridge the gap between audiences and brands and by creating relatable content that resonates with the audiences on a personal level. By understanding this, students can better position themselves for collaborations by focusing on authenticity and audience engagement rather than followers count alone.

Skills for Success in Digital Marketing
Oglesby talked about skills required in email and digital marketing. The skills she mentioned was that it is important to be detail-oriented and aware of what’s going on around the world. The knowledge of these skills are important to students because they help them to form connections with audiences while laying the groundwork of future success in the industry. 

“Tanner, (the VP of professional relations for PRSSA Kent), did such an amazing job putting together this meeting” PRSSA Kent member Chania Crawford said. “The guest speakers were so insightful and gave amazing insights into their respective industries that I know will really help our students break their way into the fashion PR space. Students who couldn’t attend the event could connect with the speakers on LinkedIn to reach out to them for any questions they may have.” 

This event was a huge success and all the attendees were active in asking questions. PRSSA Kent thanks the guest speakers Aimon Ali, Kelly Gentile and Lauren Oglesby for coming and sharing their wisdom.   

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Silent Auction Thank You

11/4/2024

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On Thursday, Sept. 26, PRSSA Kent hosted its annual Homecoming Silent Auction in Franklin Hall led by VP of Fundraising and Community Outreach Caitlyn Soya. All MDJ students, faculty, alumni and friends had the opportunity to place their bids, enjoy refreshments and make their way back and forth to place higher bids.

We are so excited to share that we raised $2,045 from the auction, exceeding our goal of $2,000. Half of the funds were used to support students’ travel to the ICON conference in Anaheim, California. The other half will support future programming, graduation stoles and events for members.

We want to say a huge thank you to the following organizations and individuals who supported this event by donating, bidding on items and volunteering.

  • Akhia Communications
  • Akron Art Museum
  • Akron-Canton Airport
  • Belleria
  • Children's Museum of Pittsburgh
  • Cleveland Bagel Cafe
  • Cleveland Botanical Gardens
  • Cleveland Charge
  • Cleveland Guardians
  • Cleveland Monsters
  • Great Lake Science Center
  • Jeff Fruit
  • JOANN
  • Kent State REC Center
  • Lakeside Golf
  • LuEtt Hanson
  • Marcus Thomas
  • Music Box Supper Club
  • Ohio Wine Producers Association
  • Severance Music Center
  • Sherwin Williams
  • War Horse Tattoos

We also want to thank our advisor, Professor Ewing, for supporting us throughout the planning and execution of the auction and for her unwavering daily support within the organization.

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Insights from Disneyworld’s Vice President of Communications: A session Recap

11/4/2024

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By Kylee Coles
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At ICON 2024, I attended a session by Suzi Brown, vice president of communications at Disneyland Resort, about navigating brand image. Brown explained that at Disneyland, they have seven teams within this branch of their brand. Those teams are government relations, public relations, internal communications, external communications, public affairs, corporate social responsibility and executive communications. Each team plays a different role in upholding Disneyland’s brand image. For example, the government relations team tracks legislation and works with teams to ensure they are abiding by the laws, the public relations team pitches and crafts stories to attract customers and the media relations team handles crisis communications and high-profile announcements to protect the resort’s image. After learning this, I realized the importance of different roles team members take on. 

Brown also shared her story and knowledge about securing her executive position at Disneyland Resort. She explained that she got an internship at Disney right out of college, but unfortunately at the time, they didn’t have any permanent positions available. She went on to work other jobs and 20 years later, her connections at Disney landed her a job. This taught me the importance of building and maintaining connections in the industry. 
In conclusion, Brown provided me with valuable information about making and maintaining connections, utilizing resources and sharing different routes students can take as communications or public relations professionals. After attending ICON, I am happy I got the opportunity to go. It taught me about the professional world of public relations more than I would have ever learned on my own. 

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